Marketing Operations Center Lead

About the job

Please note:

🔷This is a 100% remote position.

🔷It would be advantageous if you are multilingual (English, Chinese, Korean and / or Japanese)Marketing Operations Center (MOC)

The MOC position will oversee a specific region, either (USA, EMEA, or Asia/India). This position will be the first and last person the partners of the clients will engage with and will be in charge of partner escalations.

This role will be both internal and external facing and will require someone who is a self-starter that takes initiative and produces solutions to problems quickly.

The ideal candidate for this position will understand the impact we have when building relationships with partners in addition to supporting our internal team. The MOC lead needs to be comfortable presenting to large groups of individuals/partners and have experience with Microsoft PowerPoint.

Requirements:
●       Has worked on a team and/or has experience leading a team

●       3+ years of client-facing work

●       Excellent communicator

●       Fast-learner and has the ability to pivot when things change

●       Has experience working on MS Teams Application and PowerPoint

●       Proficient in English both written and oral but multilingual will be an advantage (preferably Chinese, Korean, and / or Japanese)

●       Has a flexible working schedule and is able to work across different time zones.

●       Prides themselves on digging in without oversight and quality work

●       An energetic pace along with a positive attitude

●       Self-motivation and the ability to work independently and with teams

●       Proficient in the use of Word, Excel, Outlook, and PowerPoint

●       Proficient in managing multiple prioritised tasks at the same time


Job Responsibilities:
●       Reports and communicates daily with the MOC Leads.

●       Submits weekly email report to USA MOC Lead no later than Friday every week.

●       Manages calendar bookings with calendars, provides agendas, and preps kickoff deck for each partner.

●       Helps build training materials for Internal MOC team

●       Updates Monday.com every day- logging any activity for partners and/or materials you are currently working on

●       Finds solutions to problems before they arise

●       Must be able to work with our global team and across different time zones is crucial

●       Building relationships with partners. Keeping in touch with them after the project has ended.