Service Reliability Engineer

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Service Reliability Engineer in Singapore, Philippines, Vietnam, India, or Malaysia.

As a Service Reliability Engineer, your primary mission is to ensure the stability, performance, and scalability of the company's systems and services. You will serve as the highest level of technical escalation within the support team, working closely with product, tech, and data teams to resolve complex issues. Your role will involve providing technical support, troubleshooting, resolving system issues, and contributing to continuous improvement efforts. You will help ensure minimal downtime, a seamless customer experience, and drive innovation across the organization.

Accountabilities:



Serve as the highest level of technical escalation for complex technical issues that cannot be resolved by frontline support
Collaborate with product, tech, and data teams to reproduce and resolve issues effectively
Provide technical support via channels like Zendesk, JIRA, and phone to both internal stakeholders and external clients
Troubleshoot and resolve issues in cloud infrastructure, servers, and databases, ensuring consistent service availability
Update internal systems and knowledge bases, contributing to improved self-service and support workflows
Develop and deploy code fixes to enhance system functionality and address technical issues
Maintain high standards of service reliability and performance across all systems



Requirements



A strong academic foundation, ideally from reputable universities
At least 5 years of experience as a Software Engineer with a proven track record of resolving complex system issues
Familiarity with JavaScript tech stack (Node, NestJS, React, Vue) and experience working with MongoDB, PostgreSQL, and MySQL
Expertise in working with cloud platforms such as AWS and proficiency in Bitbucket and GitHub (CI/CD processes)
Strong analytical skills and attention to detail with the ability to diagnose and solve complex technical problems
Experience in providing customer-facing technical support and exhibiting customer attentiveness
Proficiency in reading logs, especially using tools like Splunk, and an understanding of load testing tools
A collaborative mindset, with the ability to work effectively in cross-functional teams and drive outcomes in a fast-paced environment



Benefits



Flexible remote/hybrid work arrangements
Competitive salary and performance bonuses
Generous paid time off and holidays
Health and wellness benefits
Professional development opportunities
Employee stock options and profit-sharing
Access to an inclusive and diverse work culture with a focus on work-life balance



Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!